Why every great transformation begins with a conversation. A few months ago, one of my newer stylists finished a haircut and blowout that left both her and the guest upset. The guest wasn't happy with the final result, and the stylist was frustrated because she truly believed she had given the guest what she asked for. By the end of the appointment, both of them were in tears, and both walked away questioning their confidence. As the salon leader, I stepped in to help resolve

Earlier this year, a video went viral of a woman claiming she had been "fired" by her hairstylist. The internet had plenty to say about it, and soon beauty influencers, hairstylists, and clients alike were sharing their opinions and stitching their reactions. The situation sparked a bigger conversation: Why would a hairstylist ever fire a client? As a stylist myself, I found the conversation fascinating because the reality is that firing a client is far less common than socia

Let’s be real. Cosmetology school doesn’t teach much. At least not from my experience attending beauty school in 2010. I learned the basics: How to hold my shears, how to apply color, how to fake like I did the finger waves or rolled that perm on the mannequin that everyone in my class would pass around for weeks to get their sign offs checked. And most importantly I learned how to get along, or to not get along sometimes, with 50 plus other women of different ages and backgr